Frequently asked questions


Every crypto hardware wallet sold by My Hardware Wallet comes sealed, straight from Ledger and TREZOR to us and then straight to you.

That means when you buy from us, you’ll be receiving your wallet’s official user manual as if you bought directly from the manufacturer.

These user manuals are very easy to understand and will guide you through every step of your hardware wallet’s set-up process.

Of course, if you want a little extra help, you can always check out excellent guides on YouTube for the TREZOR, the Ledger Nano S, and the Ledger Blue.

Still not sure where to start? Please email us at hello@myhardwarewallet.co.uk if you require further assistance

Yes. All our products are 100% authentic.

When it comes to hardware wallets, we will only ever deal directly with the manufacturer.

My Hardware Wallet is an official, 100% licensed U.K. reseller of Ledger and TREZOR crypto hardware wallets.

We’re licensed by these two hardware wallet titans to bring straight-from-the-manufacturer “pocket vaults” to the previously under-served crypto customers of the British Isles.

You can always look for us on www.ledgerwallet.com/retailers, for example.

Our registered company number is 10806960.

We will. My Hardware Wallet happily ships our wallets internationally—anywhere you need.

If you’re not based in the U.K. like us, just drop us an email at hello@myhardwarewallet.co.uk and we’ll set you up.

It’ll take a little longer to get your hardware wallet than it would for one of our U.K. customers, but we’ll get you taken care of. That’s a guarantee.

Please view our return and refund policy by clicking this link.

As the premier licensed online crypto hardware wallet shop in the UK, we rely on Royal Mail Signed For® 1st or 2nd Class for all our domestic deliveries.

You’ll decide at our checkout screen whether you want the 1st or 2nd class delivery option—the latter naturally being slightly more affordable—then you’ll log your address in, pay, and that’s that.

Royal Mail strive to deliver on the next working day after your purchase.

The whole delivery process will be secure, fast, and easy.

My Hardware Wallet doesn’t have a physical shop. We are 100% online.

We do, however, have offices in the U.K.—Cambridge, to be precise.